PRIVACY POLICY

Organization Name: Big Brothers Big Sisters of Acadiana
Website: acadianabigs.com
Contact Email: info@acadianabigs.com
Contact Phone: 337-269-0454

Big Brothers Big Sisters of Acadiana (“BBBS”) is committed to protecting your privacy. We collect information that you voluntarily provide through our website or online forms, including those hosted through Bloomerang for donations, Dialpad for contact and communication, MatchForce for volunteer and family inquiries, and Mailchimp for email communications. We may also collect basic website analytics such as IP address and browsing data. We use this information to process donations, respond to inquiries, review applications, and communicate about our programs and events. We do not sell or trade your personal information, and we only share it with trusted service providers that support our operations and are required to keep your information secure. You may opt out of emails or request updates to your information at any time.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Mailing address
Program inquiry information
Volunteer, donor, or participant information
Any other information you choose to submit through our website or forms

We may also collect limited technical information automatically through our website, such as browser type, IP address, and pages visited.

How We Use Your Information

We use the information you provide to:

Respond to inquiries
Provide program-related information
Communicate about services, appointments, events, and updates
Process volunteer, donor, or participant requests
Improve our website and communications
Send SMS messages when you have opted in to receive them

SMS Communications

By submitting a program inquiry form or other website form and providing your mobile phone number, you consent to receive SMS text messages from Big Brothers Big Sisters of Acadiana related to program information, updates, appointment reminders, event details, and other communications related to our services.

Message frequency may vary.
Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message. After you reply STOP, you may receive one final confirmation message and then no further SMS messages will be sent.

If you need assistance, reply HELP to any message or contact us at info@acadianabigs.com.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with trusted service providers only as necessary to operate our organization, deliver services, or support communications, and only in accordance with applicable privacy and security standards.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is guaranteed to be completely secure.

Your Choices

You may choose not to provide certain personal information, but that may limit your ability to use some of our services or receive communications.

You may opt out of SMS communications at any time by replying STOP.

If you would like to update or correct your information, please contact us at info@acadianabigs.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or our communications practices, please contact us at:

Big Brothers Big Sisters of Acadiana
123 E. Main St. Lafayette, LA 70501
Email: info@acadianabigs.com
Phone: 337-269-0454