Match Support Specialist (Full-time)

To apply for this position, please complete the application for employment and upload your resume and cover letter here by Wednesday, May 19th. 

Location: Lafayette, LA
Supervisory Responsibility: No
Reports To: Program Manager
FSLA Status: Salary, Exempt

Our Mission: The mission of Big Brothers Big Sisters of Acadiana is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Each employee at Big Brothers Big Sisters of Acadiana helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of the position include, but are not limited to, the following:


The Match Support Specialist (MSS) is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between Bigs and Littles, and a strong sense of affiliation with the agency. The MSS will maintain a caseload of Community-Based and/or Site-Based matches and assist in educating the community regarding the goals of the agency and encouraging participation.


Essential Functions, Responsibilities, and Accountabilities:

  • Maintain a caseload of volunteer mentors (Bigs) and youth (Littles) who have been paired in a mentoring relationship. Through regular support, continually assess the match relationship through contacts and surveys with a focus on child safety, match relationship development, positive youth development, and volunteer and family satisfaction.
  • Attend and assist in the facilitation of in-person match introductions between the family and Big to help facilitate early relationship development.
  • Identify, address, and resolve existing and/or potential match challenges through regular coaching conversations and in-person or virtual meetings.
  • To ensure quality services and measurable outcomes, maintain up-to-date, accurate, organized, and detailed documentation and database records according to BBBS Standards and agency policies and procedures.
  • Assess individual training, information, coaching, and support needs for each match participant to assure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer.
  • Ensure a high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
  • Obtain and maintain current information of volunteers and child victims including phone numbers, addresses, school, work, etc. and update in agency database.
  • Administer Strength of Relationship (SOR), Outcomes (COS/YOS) and Risk & Protective Inventory (RPI) surveys at prescribed intervals.
  • Conduct match closure and graduation interviews by phone or in-person with all parties. Assess reasons for match closure and re-match potential.
  • Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
  • Provide program participants and families with solution-focused strategies, resources, and training that will help further support match participants and positive outcomes.
  • Establish, monitor, and meet goals for average match length, retention rates, and support contact compliance rates.
  • Work schedule includes regular evening and some weekend hours to best meet the needs of our families and volunteers.

Agency Support Responsibilities: 

  • Coordinate with other departments to identify possible partners and partnerships, promote agency events, and provide support for other efforts, as necessary.
  • High degree of collaboration with enrollment/matching program staff to ensure smooth transition among functions.
  • Participate in professional training as provided by the agency and the National office to achieve maximum development of professional skills when required.
  • Promote and maintain cooperative working relationships with other community organizations.
  • Participate in agency events to assist with recruitment and fundraising goals.
  • Assume other responsibilities as they arise.


  • Must have a high school diploma/GED equivalent and meet one of the following criteria:
    • A documented bachelor’s degree, from an accredited college or university, in social work, child and family studies, human services, or a related field, or candidates shall be within six months of degree completion.
    • A documented associate degree or two years of higher education experience, from an accredited college or university in a related field and two years of relevant work experience in related fields, such as social work, counseling, social services, child development.
    • Four years of relevant work experience in related fields, such as social work, counseling, social services, child and youth development, or other related fields.
  • Ability to work frequent evening and weekend hours and effectively manage a flexible schedule.
  • Understanding of child development and family dynamics.
  • Understanding of issues/barriers that impact children and families from underserved populations.
  • Comfortable in engaging in challenging conversations.
  • Ability to work independently, as well as with a team, exercising good judgment, decision-making, and problem-solving skills.
  • Ability to work in a fast-paced environment and effectively manage shifting priorities and responsibilities.
  • Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information required.
  • Exceptional written and verbal communication skills reflecting outstanding customer service, both in-person and by telephone.
  • Strong interpersonal skills and relationship-building skills with proven ability to work with diverse populations.
  • Passion for the mission of Big Brothers Big Sisters and ability to articulate the power of mentoring to make a difference in the lives of youth facing adversity.


Routine office environment with opportunity for part-time remote work. Flexible work hours to meet match support needs. Frequent independent local travel. The employee must occasionally lift and/or move up to 35 pounds.

Equal Employment Opportunity

Big Brothers Big Sisters of Acadiana subscribes to and supports all laws concerning non-discrimination and equal employment opportunity. The policy of non-discrimination and equal employment opportunity prohibits exclusion of potential employees on the basis of a person’s race, color, religion, creed, sex, disability, sexual orientation, gender identity and expression, familial or marital status, pregnancy, age, veteran status, military status, national origin, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

American Disabilities Act

Big Brothers Big Sisters of Acadiana will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation and/or if the accommodation creates an undue hardship to BBBS of Acadiana. Contact the Executive Director with any questions or requests for accommodation.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands, and required skills. Big Brothers Big Sisters of Acadiana may at its discretion add to or change the duties of the position at any time.